I just wanted eggs.
Nov 18th, 2005 by Alex
How can a restaurant serving breakfast meals be out of eggs? I don’t know, but the Roy Rogers at BWI was.
The D concourse was just waking up. It was 7 o’clock on a Friday morning. We were on our way to Vegas, but figured that breakfast might be in order. Conveniently enough is the Roy Rogers half-way to gate D-97. We stopped and perused the menu-board. This particular Roy Rogers offers three breakfast meals.
- ham, egg & cheese on sourdough
- ham/sausage/bacon, egg on a croissant
- egg, bacon, biscuit & fries meal
The line was wrapping all over the place, into the walkway behind us. It was either Roy Rogers or a $9 coffee from Starbucks. I refuse to buy that crap on general principle, even if it is tasty. I’d rather have a greasy breakfast sandwich to clog my arteries and enable me to sleep on the flight. The sourdough sounded good.
Only one problem, they were out of eggs. What the… How? Does the morning rush hit before seven in Baltimore? Did someone make a poor supply chain management decision? Eggs are the staple ingredient in all three of their breakfast meals; it would stand to reason that they ought to have plenty in supply. Did a stoned employee cook up a 50 gallon drum of egg beaters and eat them all before opening up?
So what were the wonderfully bright and cheerful Roy Rogers employees doing about the situation? Not a damned thing. Not that people read anything anyway, but they didn’t even tape a hand-written note to the board saying “out of eggs.” As a result of their egg-induced lethargy, every person that stepped up to the counter had the following experience:
Customer: I’ll have a ham, egg & cheese sandwich on sourdough.
Server: No eggs.
Customer: What?
Server: Out of eggs.
Customer: Okay then, I’ll have sausage & egg croissant.
At this point the server glances back into the kitchen; as if by her doing so will make the eggs magically appear out of the back room. But alas…
Server: No eggs.
Customer, getting visibly frustrated: Coffee, then. And some breakfast fries.
This tedium continued for every person up to the counter. Apparently working so close to copious quantities of grease affects the ability of minimum-wage workers to speak in complete sentences. All we got were short fragments, bored looks, and awful breakfast fries.
But no eggs.
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