1&1 Is Accepting Mail Again, Fixed By ESOL Tech
Jun 15th, 2007 by Alex
So I was bitching this morning about 1&1 refusing email from my mailserver. One of my subscribers complained to 1&1 technical support and got a tech named Jiggy to remove me from their blacklists. Amazing, but with amusing responses from technical support.
The first response from 1&1…
Dear XXXXX XXXXXXX, (Customer ID: XXXXXXX)
Thank you for contacting us.
Just to inform you that the ip-adress has been removed from the blacklist.
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Jiggy Valencia
Technical Support
1&1 Internet
Okay so it isn’t that amusing. Frustrating that a technical support person from a very large hosting company can’t spell the word “address” properly. But it was sent by Jiggy. That’s seriously a great name. But that wasn’t enough for my friend. He wanted to know why the host had been blocked in the last two weeks, especially since he’d been receiving mail from me for over two years without issue. Here was the response to that…
Dear XXXXX XXXXXXX, (Customer ID: XXXXXXX)
Thank you for contacting us.
Based from that e-mail account, since it is not hosted by 1&1 you need to contact the hosting company that hosts the mailservice of that domain for them to check further this issue. It’s because it’s not 1&1 who listed the account first, and for some reason which your mailservice provider would soon discover.
Thank you for your cooperation and have a good day!
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Emelita Gultiano
Technical Support
1&1 Internet
Ugh… clearly English is not Emelita’s first language (and possibly not his/her second either). So is that to mean that they purchased someone else’s list and it had my IP in it? and that it’s my problem? Technical issues are difficult enough to communicate to people without the support person butching the language of the customer, whether written or verbal. I am so not fond of ESOL technical support. I don’t care how little it costs you, it’s almost never a good experience for the customer.
But it’s fixed. That’s the key thing.
![[del.icio.us]](http://www.moundalexis.com/images/delicious.png){kind=small}
Well 1and1.fr is rejecting mail from my main outbound server too.
This IP is in a fixed /24 that we’ve had for years.. nothing dynamic about it.
I wonder where they got their crazy ‘dynamic’ IP list from.
To their credit, 1&1 removed my IP from their list within a day or two.
Put me on the list. They’re blocking our static IP as well for one of their customers. How did you get this resolved if you could not email their postmaster? How to contact ESOL Tech? Digging into it now, like I have time for this…
Got a hold of tech support over at 1and1.com, and they forwarded my request to an admin. Hopefully it will get resolved with a quickness. We too have reverse DNS configured, not on any public lists, etc, etc.
Hilarious (and horrible, at the same time) - I am hosting with 1&1 and I just received an email reply from - guess - Emelita Guliano from their support team. So I Googled her and got here.
1&1 are a joke. A nightmare, rather. A bad joke. A neverending nightmare.
Their customer service reps never make any sense. At least Emelita was not rude and snappy, like here colleagues (to me, at least). But that doesn’t really help much here.
On an average day, I think I have to email them about 5 times with different problems that they still have not fixed. I know, I should just find another host!